📄 Journal Article
What impacts customer experience for B2B enterprises on using AI-enabled chatbots? Insights from Big data analytics
251
Citations
3
Authors
126
References
1
Countries
Authors (3) 3 from IIT Delhi
Publication Details
| Type | Journal Article |
|---|---|
| Published | September 03, 2021 |
| Source | Industrial Marketing Management |
| Publisher | Elsevier BV |
| Volume/Issue | Vol. 98 , pp. 207-221 |
| DOI | 10.1016/j.indmarman.2021.08.011 |
| OpenAlex ID | W3198419345 |
| Open Access | Closed Access |
Research Topics
Sustainable Development Goals
9 9
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