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🏷️ AI in Service Interactions

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Publications in this Topic

Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, chal…
2023 • 4472 citations
What impacts customer experience for B2B enterprises on using AI-enabled chatbots? Insights from Bi…
2021 • 258 citations
Enhancing trust in online grocery shopping through generative AI chatbots
2024 • 161 citations
Adoption of artificial intelligence integrated CRM system: an empirical study of Indian organizatio…
2020 • 130 citations
MarkBot – A Language Model-Driven Chatbot for Interactive Marketing in Post-Modern World
2021 • 85 citations
Impact of AI regulation on intention to use robots
2019 • 81 citations
How do system and user characteristics, along with anthropomorphism, impact cognitive absorption of…
2023 • 75 citations