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📄 Journal Article

Performance measurement and management frameworks

October 08, 2013 109 citations 🔒 Closed Business Process Management Journal
109
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2
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Abstract

Purpose The purpose of this paper is to provide an integrated framework of performance management area showcasing research trends in performance measurement and management frameworks developed and discussed by revisiting the literature of the last two decades – from 1991 to 2011.

Authors (2) 2 from IIT Delhi
Publication Details
TypeJournal Article
PublishedOctober 08, 2013
Source Business Process Management Journal
PublisherEmerald Publishing Limited
Volume/Issue Vol. 19 , Issue 6 , pp. 947-971
DOI 10.1108/bpmj-01-2013-0003
OpenAlex ID W1536475503
Open AccessClosed Access