Showing 5 publications
- 📄 Journal Article 🔒 Closed
Conceptualizing total quality management in higher education
The TQM Journal , Vol. 16 (2) - 📄 Journal Article 🔒 Closed
A SERVQUAL and QFD approach to total quality education
International Journal of Productivity and Performance Management , Vol. 53 (2) - 📄 Journal Article 🔒 Closed
An integrated framework of indices for quality management in education: a faculty perspective
The TQM Journal , Vol. 20 (5) - 📄 Journal Article 🔒 Closed
Enhancing quality in education: application of quality function deployment – an industry perspective
International Journal of Productivity and Performance Management , Vol. 52 (6) - 📄 Journal Article 🔒 Closed
Quality framework in education through application of interpretive structural modeling
The TQM Journal , Vol. 22 (1)