Users' Acceptance of E-Government

The study seeks to highlight the key variables affecting usage of e-government by internal users of Indian Central Excise. An e-government acceptance model is developed and empirically tested using the 163 usable questionnaire responses from internal users of the Indian Central Excise. A priority of the variables is set by calculating the “total effect” of each variable on “intention to use e-government.” Further, the “total effect” is compared with “ratio of acceptance” and clear recommendations for the Central Excise are generated for increasing the usage of e-government among it users. The model developed here can be applied in other similar e-government projects to test the users’ intention to accept the system.