Showing 3 publications
- 📄 Journal Article 🔒 Closed
Service quality models: a review
International Journal of Quality & Reliability Management , Vol. 22 (9) - 📄 Journal Article 🔒 Closed
A framework for measurement of quality of service in supply chains
Supply Chain Management An International Journal , Vol. 11 (1) - 📄 Journal Article 🔒 Closed
A conceptual model for quality of service in the supply chain
International Journal of Physical Distribution & Logistics Management , Vol. 36 (7)